What does "Second Quality" mean?

• Juliska is an artisanal line, so no two items, even first quality, are ever identical. When checked by Quality Control, some goods are rejected for cosmetic reasons. These rejections, if minor, are fully functional "second quality" products that Juliska sells EXCLUSIVELY through our Factory Outlet Store. 
• Seconds are items that have a cosmetic defect-seconds and are not broken, chipped, cracked, unpolished, or sharp. They serve the same purpose as our first quality merchandise. Please read the descriptions of the items you wish to order.
• "Second Quality" ceramics will have cosmetic flaws such as minor color/glaze/shape variations, glazed pinholes, or mold marks.
• "Second Quality" wood/resin products will have cosmetic flaws such as minor color/shape variations, knots that are not perfectly smooth, or small gaps between the resin and wood. 
• "Second Quality" glassware will have cosmetic flaws such as minor bubbles, slight color/shape or applied decoration variations.
• "Second Quality" linens will have cosmetic flaws such as minor sizing or color (dye lot) variation.

When will my order ship?

• All orders require 5-7 business days from the time that they were placed until they are shipped. 

What does First Quality Clearance mean?

• First Quality Clearance items have been retired and Juliska will no longer be producing that style going forward.

Do you offer gift wrapping?

• We do not have the ability to gift wrap or include gift enclosures with your order.

Do you offer Gift Registry?

• Gift Registry is available on Juliska.com

When will my order ship?

• All orders require 5-7 business days from the time that they were placed until they are shipped. 

• We cannot ship web orders to PO boxes, military APO, DPO, and FPO destinations, Alaska, Hawaii or any locations outside of the Continental United States at this time.
• We are unable to cancel orders.

Shipping Methods & Costs

We currently offer Standard Ground Shipping with FedEx within the continental United States. All orders require 5-7 business days from the time that they were placed until they are shipped.

Delivery is defined as one shipping method selected for delivery to one address.

• Order value $1-$49.99 $15 Flat Fee
• Order value $50-$100 25% shipping cost is added
• Order value $101-$200 15% shipping cost is added
• Order value $201-$400 10% shipping cost is added
• Order value over $400 5% shipping cost is added

Unfortunately, at this time, we do not offer

• International shipping
• Saturday/Holiday delivery
• Delivery to a PO Box, Military Post office or Freight Forwarding Company
• Shipping to Alaska, Hawaii, or Puerto Rico

Order Processing

• Orders placed on weekends and holidays will ship within 5-7 business days.

Refusal of Delivery

• If you refuse delivery of any order placed on Juliskafactoryoutlet.com the package will be returned to our warehouse and you will be subjected to a re-stocking fee of 25%. Shipping costs are non-refundable. 

ALL items at Juliska Factory Outlet are FINAL SALE. There are no refunds or exchanges. No price adjustments can be made on Outlet merchandise. Please note: Items purchased from www.juliskafactoryoutlet.com cannot be returned to a Juliska retailer partner or www.juliska.com.

WHAT IF MY SHIPMENT ARRIVES DAMAGED? 

When your order arrives, open the box immediately to check for any damage that may have occurred during shipment. You must contact us within four business days of receipt of the package to file a damage claim and provide photographs of the damaged merchandise. Photos can be emailed to factoryoutlet@juliska.com.

Please provide the order number along with your email address and phone number. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier. We will replace broken items if the above instructions are followed.  Broken merchandise will be replaced, not refunded.

We celebrate the soulfulness of artisanal craftsmanship and the idiosyncratic beauty of handmade imperfections. In harmony with essential quality control standards, a bump here or an extra wash of glaze there are signatures that let us revel in the human craft. With a story behind each piece, no two Juliska products are identical—thus uniqueness is guaranteed and treasured.

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